Greer, SC

Javela Singleton

Sales Operations · Quote & Pricing Support · Order Management · CRM Support

Portrait of Javela Singleton

About

Sales Operations professional with 15+ years of experience in Salesforce and SAP environments. Experienced in CRM accuracy, quoting, pricing support, order management, reporting, and cross-functional coordination, with a strong reputation for attention to detail and follow-through.

15+
Years in order & customer operations
40–60
Competitive quotes produced per week
96%
Accuracy at 60–100 orders per day

Systems & Core Skills

ERP & CRM

  • SAP
  • Salesforce
  • Ariba
  • WHMCS

Finance & HR

  • QuickBooks
  • Square Payroll
  • Bambee HR
  • Timetrax

Productivity

  • Microsoft 365 (Excel, Word, Outlook, Teams, OneDrive)
  • Google Workspace
  • Canva

Functional

  • Order entry & management
  • Quote generation
  • Pricing exceptions
  • Accounts receivable
  • CRM data integrity
  • Customer escalation
  • Freight rate analysis & dispatch

Professional Experience

Nov 2025 – Present

Greer, SC

Full Traction Logistics

Co-Owner & Dispatch / Logistics Coordinator

  • Evaluate and accept freight based on revenue per mile, deadhead, fuel cost, tolls, and transit time, managing weekly scheduling for a single-truck Class 8 tractor-trailer operation averaging 4 loads per week.
  • Reconcile weekly carrier settlements against rate confirmations, deductions, reimbursements, and operating expenses; identify and dispute billing discrepancies.
  • Built the weekly revenue, cost-per-mile, and cash-flow reporting the business uses to make load-acceptance decisions.
  • Coordinate delivery appointments, live-load requirements, and Hours of Service limits to protect on-time delivery performance.
  • Maintain audit-ready documentation for rate confirmations, bills of lading, fuel, settlements, and maintenance records.

Feb 2024 – May 2026

Greenville, SC

Greenville County School System

Commercial Driver / Route Floater — Student Transportation

  • Trained and mentored 15 new drivers on route procedures, required documentation, safety protocols, and daily operating standards.
  • Reviewed and reorganized assigned routes to cut unnecessary mileage and improve on-time performance.
  • Covered 15+ rotating routes as a floater, absorbing same-day coverage gaps with no advance notice.
  • Maintained full compliance with DOT regulations, district safety policy, and pre-trip / post-trip inspection requirements.

Oct – Dec 2023

Mauldin, SC

PremierePC

Administrative Assistant & Office Support

  • Recorded and managed accounts receivable entries in WHMCS and processed weekly payroll for both US-based and Philippines-based staff.
  • Maintained CRM database accuracy to support customer relationship management and reporting.
  • Produced and proofed reports and presentations for weekly and monthly leadership meetings.
  • Managed calendars, appointments, travel coordination, and inbound call and email routing.

Jul – Oct 2023

Travelers Rest, SC

Earth's Creation USA, Inc.

Human Resources Support

  • Ran full-cycle recruiting across 5 open roles: sourcing, screening, interviewing, and hiring.
  • Partnered with hiring managers to define job requirements and write job descriptions; built out the talent pipeline.
  • Investigated and resolved employee relations issues, complaints, and grievances.
  • Administered benefits enrollment and ran engagement, recognition, and professional development programming.

May 2022 – Jul 2023

Duncan, SC

AFL Global

Quote Specialist (Aug 2022 – Jul 2023) | Customer Service Facilitator (May – Aug 2022)

Contract assignment through Godshall Recruiting — concluded at end of contract term

  • Produced 40–60 competitive quotes per week by analyzing customer requirements and sourcing pricing, part numbers, and lead times from engineers and product line managers.
  • Retrieved configuration and pricing data not available in Salesforce for custom builds; cross-referenced part numbers across competing manufacturer catalogs.
  • Generated credits and invoices manually and pulled packing slips using SAP and Salesforce.
  • Entered order and shipping data into customer-specific portals including Ariba and maintained reconciliation spreadsheets against portal entries.
  • Compiled weekly and monthly datasets for external customer reporting and internal sales pricing decisions.

2019 – 2020

Greenville, SC

ScanSource

Data Entry Specialist

  • Entered and maintained customer records, sales orders, and pricing in SAP and Salesforce, processing 60–100 orders per day at 96% accuracy.
  • Configured special pricing and price exceptions and completed price/cost adjustments on flagged accounts.
  • Identified and resolved data entry errors and discrepancies before they reached fulfillment.
  • Communicated tracking, ETAs, and order escalations to customers by phone and email; coordinated with merchandising on order issues.

2017 – 2019

Greenville, SC

Eagle Eye Group

Administrative Assistant

  • Maintained the CRM database and prepared and proofed reports, presentations, and correspondence.
  • Managed calendars, meeting coordination, travel arrangements, and logistics.
  • Provided technical support for one-on-one and group presentations.

2005 – 2016

Liberty, SC

St. Jude Medical (now Abbott Laboratories)

Team Coordinator

  • Led a production team of 8–10 over an 11-year tenure, scheduling and assigning work to meet daily output targets and quality standards.
  • Supervised, trained, and evaluated team members in a regulated medical device manufacturing environment.
  • Monitored production metrics, troubleshot line issues, and drove process improvements with cross-functional partners.
  • Maintained production records and documentation to regulated manufacturing standards.

Business Ownership

2013 – 2024

Greer, SC

Gifted Hands Artisan Soap

Owner

  • Owned and operated a handmade bath and body products company: production scheduling, quality control, supplier and customer relationships, marketing, and financial management.

Education & Credentials

Pickens High School
Diploma
Commercial Driver's License, Class B
South Carolina